The short version: If a theme doesn't work as advertised — or if you change your mind within 14 days of purchase and haven't downloaded the source files more than 3 times — we'll refund you, no hassle.
/ 01 Eligibility
You are eligible for a refund if:
- The theme contains major bugs or defects that prevent its intended use, and our team cannot resolve them within 7 business days.
- The theme is significantly different from its preview or description.
- You purchased the theme by mistake (wrong item, duplicate purchase) and haven't downloaded it.
- You are within the 14-day refund window and have downloaded the theme files no more than 3 times.
/ 02 Refund Window
Refund requests must be submitted within 14 days of your purchase date. After this window, refunds are at our sole discretion and generally not granted for digital goods.
/ 03 Not Eligible
The following situations are not eligible for a refund:
- You changed your mind after downloading and using the theme.
- You decided you don't like the design (refer to live previews before purchasing).
- Compatibility issues with unsupported browsers, plugins, or third-party tools.
- Modifications you made to the theme are not working.
- You purchased the wrong license tier (we offer upgrades — contact support).
- Issues caused by your hosting environment, server configuration, or external services.
- Lack of skill or knowledge to use the theme (we offer documentation and limited support).
/ 04 How to Request a Refund
To request a refund:
- Email support@themextra.com with the subject line "Refund Request".
- Include your order number (e.g., ORD-XYZ123).
- Describe the reason for your refund request in detail.
- If applicable, include screenshots or steps to reproduce any bugs.
Our team will respond within 2 business days.
/ 05 Refund Timeline
- Decision: 2-5 business days after we receive your request.
- Processing: Approved refunds are processed within 7 business days.
- Reflection in account: Depending on your payment method and bank, refunds typically appear in 5-10 business days after processing.
Refunds are always issued to the original card, in the original transaction currency (USD or EUR).
If approved, your license is revoked upon refund. You must cease using the theme and delete all copies.
/ 06 Agency Subscriptions
For monthly Agency subscriptions:
- First month: Full refund available within 14 days if you've downloaded fewer than 5 themes.
- Subsequent months: No refunds for already-billed months. Cancel anytime to prevent future billing.
- Cancellation: Takes effect at the end of the current billing cycle. You retain access until then.
/ 07 Statutory Rights (Türkiye & EU)
Digital products are delivered instantly. Under Article 15/1-(ğ) of Türkiye's Distance Contracts Regulation (Law No. 6502), the statutory right of withdrawal does not apply to services performed instantly in electronic media or to intangible goods delivered to the consumer instantly. A corresponding exception applies to consumers in the EU under Article 16(m) of Directive 2011/83/EU once delivery has begun with your express consent, which you give at checkout.
The 14-day money-back guarantee described on this page is a voluntary commercial guarantee offered by ThemeXtra on top of your statutory rights, under the conditions set out above (including the download limit). It does not limit any mandatory rights you have regarding defective products. Sales are also governed by the Distance Sales Agreement and the Pre-Information Form. Consumers in Türkiye may apply to the Consumer Arbitration Committees within the monetary limits announced annually.
/ 08 Merchant & Contact
- Seller / Merchant: Taner Işıklı (sole proprietorship), trading as ThemeXtra
- Tax ID (VKN): 4680262871 · Gaziler Tax Office, Samsun
- Address: Çobanlı Mah. Aydınlık Cad. Koru Park Sitesi A4 Blok No: 117, İç Kapı No: 45, Atakum / Samsun, Türkiye
- Email: support@themextra.com
- Phone: +90 543 789 49 29
- Website: https://themextra.com
Questions? Contact us →