/ Get in Touch

We read every email. Promise.

Whether you have a pre-sale question, need support after purchase, want to suggest an industry, or just want to say hi — we want to hear from you.

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Pre-sales question Post-purchase support Custom work Partnership Bug report Other
/ Quick Answers

Before you write

I bought a theme but didn't get the download email.

Check your spam folder first. If still missing after 10 minutes, email us your order ID at support@themextra.com and we'll resend within an hour.

Can you build a custom theme for my industry?

Yes, we take a few custom projects per quarter. Use the form above with "Custom work" selected. We'll reply with availability and a quote within 24 hours.

Do you offer refunds?

Yes — every purchase includes our 14-day money-back guarantee. See the Refund Policy for the conditions (including the download limit), then email support@themextra.com with your order ID.

I want to suggest a new industry. How?

We'd love that. Use the form above with "Other" selected, tell us your industry and what would make a great theme for it. We prioritize suggestions from real practitioners.

Can I become an affiliate?

Yes, we run an affiliate program with 30% recurring commission. Email us with "Partnership" selected and we'll send you the details.